Refund and Cancellation Policy

Scope

This policy covers course fees paid to Mainamati through this website or a payment method arranged by the institute. Any course-specific cancellation or refund condition will be shown or provided before payment and forms part of the relevant enrolment terms. Applicable consumer protections continue to apply.

When to contact us

• You were charged more than once or the payment was taken but your enrolment was not recorded.
• The institute cancels a course, cannot provide the paid course or service, or materially changes the agreed service.
• You need to withdraw before a course begins, or there are exceptional circumstances affecting your enrolment.
• You believe a payment or refund has been handled incorrectly.

How requests are reviewed

We verify the student, course, payment and service status before deciding a request. If the institute cannot provide a paid service, we will notify you and arrange any refund required by applicable law. For a student-requested withdrawal, eligibility depends on the course-specific terms disclosed before payment, how much of the course or digital content has already been provided, and applicable law. We do not promise an automatic refund after a course has started or access to digital content has been provided, but you may still contact us and we will review the circumstances.

Refund method and timing

Approved refunds will normally be returned through the original payment method, subject to applicable requirements and the bank or mobile financial service process. We will initiate an approved refund within the period required by applicable law; the time for funds to appear can depend on the bank or mobile financial service. We will not replace a refund with a voucher or another course without your agreement.

How to request a refund

Contact us using the phone number or email shown below, or submit a message through the Contact page. Include the student name, course, payment date, amount and transaction reference. Do not send a password, OTP or full payment card details. We may ask for reasonable information to verify the transaction.